Delivery Information

Shipping is at cost and is based economically on the weight of your order. Ethereal Light does not include a separate handling charge. There are 2 separate shipping zones: Mainland United Kingdom and International Shipping. Shipping charges are automatically added to the total value of the goods when ordered and can be seen in the basket and checkout areas of the website when purchasing goods.

 

Goods are sent by UK and International standard parcel service and are sent by recorded delivery whenever possible. Rates are defined below. (NB: *For orders over £30 to within the UK only (does not include Channel and UK Islands), shipping is FREE unless otherwise stated differently)

 

 

Order Weight

Mainland UK*

Order Weight

International Shipping

0g to 500g

£2.95

0g to 500g

£3.50

500g to 1kg

£3.50

500g to 1kg

£4.50

1kg to 2kg

£4.95

1kg to 1.5kg

£6.50

2kg to 4kg

£6.95

1.5kg to 2.5kg

£12.50

4kg to 6kg

£9.95

2.5kg to 5kg

£14.50

6kg to 8kg

£14.95

5kg to 10kg

£18.50

8kg to10kg

£15.95

10kg to 15kg

£22.50

10kg to 20kg

£20.95

 



 

We aim to deliver goods 3-4 working days from the date of your order, however, as some products are rare and need to be ordered from our suppliers directly, some deliveries can take up to 14 working days. If this situation arises we will contact you  to advise you of the situation and if necessary, provide you with an approximate shipping date.

 

In the unlikely event that your goods are lost in transit, please call us on +44 07414 716366 or email to admin@ethereallight.co.uk after 14 working days from the date of your order. If your order has arrived damaged please contact us within 48 hours of receipt.

 

If your item is not in stock, we will order it in for you or refund it, based on the order. You will be emailed with the option to cancel the order if you would prefer not to wait. 

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