Terms & Conditions

TERMS AND CONDITIONS

 

Customer satisfaction is our main priority and we are dedicated to bringing you the best possible quality products and services. By shopping through the Ethereal Light website, you are agreeing to be bound by our Terms and Conditions which apply below. If you have any queries or questions please email us at admin@ethereallight.co.uk

 

Definitions

 

“Ethereal Light” refers to the website located at http://www.ethereallight.co.uk/

“Products and Services” refers to the products and services displayed on this website and in marketing documentation.

“You” refers to the buyer/customer placing a transaction through this website or in person.

 

Customer Service

 

It is our aim to offer 100% customer satisfaction. However, if for any reason you are not entirely satisfied, your statuatory rights are not affected. You may return any item in its original condition for a full refund (excluding return postage costs) within 14 days from delivery. Please inform us within 7 working days after the date on which you received the product if you intend to return any goods. You can do this by emailing us at admin@ethereallight.co.uk or by calling +44 07414 716366 9am-5.00pm Monday to Saturday.

 

Please note that returned goods that are reasonably believed to have been opened or used cannot be accepted as returned goods. Any responsibility for loss or damage of returned goods will not be accepted until they are returned to Ethereal Light. Once the goods have been received in their original condition, any payment will be refunded to you within 30 working days of receipt.

 

 

Prices

 

Prices stated on this website are in UK Pounds Sterling (£) and are inclusive of VAT and exclusive of postage and packaging. The right is reserved to revise prices without notice in the event of unforseen circumstances or a change in VAT rate.

 

The purchase of an order constitutes an acceptance of these terms.

 

 

Payment

 

Online payment is handled by PayPal secure payment facility. Payment can be made by any of the following methods: Visa, Master Card, Delta, Electron, Maestro or PayPal balance (if you have an account set up).

 

 

Availability of Products

 

All product descriptions and their characteristics are accurate to the best of our knowledge but are used for the purpose of general identification only. We cannot be held responsible in any way for any individual ingredients or materials used within products which are supplied to us. However, we ensure that all products are sold to exacting quality standards and in many cases, come from superior quality eco-friendly and ethically fair traded products that claim to be reputable. All products are subject to availability and we reserve the right to withdraw any item at any time, even after an order has been placed. If your order cannot be fulfilled, we will inform you of this as soon as reasonably possible and offer you a full refund or alternative.

 

We take all reasonable care to ensure that all details and product and service descriptions on the website are correct at any given time. We are continually working to find the best possible products for you, however slight variations in colour, description or product picture may occur due to the fact that some items are hand crafted or hand-made natural skincare. We include as much information as possible to help you make an informed choice.

 

 

Disclaimer

 

All information provided on this website is for educational purposes only. Any detailed information given on products of any specific type are offered purely to inform the customer of the properties and features of that product and to encourage the customer to find out more about the properties of herbal and organic remedies.

 

We reserve the right to change any of this information when it becomes necessary to do so, including the descriptions of therapies and treatments offered at Ethereal Light. Any changes will be updated on the website as soon as they occur.

 

Ethereal Light makes no therapeutic claims on any of its products, services or therapies and we do not recommend the use of any of our these as a substitute for medical care. Although every effort has been undertaken to ensure that the information provided on this website is correct, Ethereal Light cannot guarantee the accuracy of all of the information presented, and accepts no liability in respect of any errors or omissions.

 

The customer should always satisfy themselves as to the ultimate suitability of a product for intended use. Ethereal Light accepts no liability in the unlikely event of an adverse reaction occuring when using one of its products or services, nor in respect to any therapeutic characterstics.

 

In the event of extended leave or disruption to normal business hours, a notice will be placed on the website to inform you of the date that normal business will resume. During these times, orders can still be placed but will not be processed until normal business is resumed, therefore delivery times will be extended.

 

You agree to idemnify Ethereal Light and holdings from all claims, liabilities, damages, costs and expenses, losses including any legal fees arising out of any breach of these terms and conditions by you or any other liabilities arising from your use of the Ethereal Light website, products and services, or by the use of another person using your shopping account and /or your personal information.

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